As a result, the three “legs” of the product triad end up setting their own goals, and fighting over them. The prioritization process turns into haggling: we will solve this many product problems to this many design problems to this many developer problems.

While everyone is haggling for themselves, there is no time left to exercise all that empathy for the customer.

The result is an entire industry of products solving problems for its employees and the people who live like them.