Logistics is often a problem for vendors. When i’m having a logistics problem, for example an item that’s supposed to be delivered in 2 days is going to 4 days, in this case it’s completely out of my control. Like there’s nothing i can do except keep calling the company

What i do in this case is tell the customer, i’ll not charge you for delivery because of the delay. Immediately, all their anger will vanish.

They’re willing to wait extra 7 days sef as long as they don’t pay that delivery free.